How to make a referral

Call (508) 233-8062 at any hour, or email eric@westmark.care. A coordinator — not an answering service — takes the details.

We need very little to get started: the client's name and town, the discharge or start date, who is authorising and paying for care, and a contact for the family. Clinical documentation is welcome but not required, since we are not providing skilled care.

Response time

Same day. We aim to schedule the in-home assessment on the day the referral reaches us, including weekends.
24–48 hours. Care typically begins within one to two days of the assessment; a same-day start is often possible for an urgent discharge.
You get a direct answer. If we cannot staff a case in the timeframe you need, we say so on the first call rather than leaving a discharge in limbo.

What we provide

Non-medical home care — bathing, dressing, toileting, mobility and transfers, meals, light housekeeping, medication reminders and companionship.
Post-discharge blocks — a 4-hour daily minimum for the first weeks home, rather than forcing a full-day commitment.
Escorted transportation — door-through-door to follow-up appointments, quoted per trip with no minimum.
Caregiver staffing — per-diem and block coverage for facilities and private families.
Specialised support — Alzheimer's and dementia care, post-surgical recovery, respite for family carers.

Scope: Westmark is a non-medical agency. We do not provide skilled nursing, wound care, injections, physical therapy or any service requiring a clinical licence. Where a case needs those, we will tell you plainly and can work alongside the VNA or home health agency providing them.

Coverage area

Billerica, Burlington, Woburn, Winchester, Reading, Framingham, Hopkinton, Holliston, Hudson, Bellingham, Quincy and Boston, plus surrounding communities. Our office is in Billerica.

Insurance and payment

Westmark carries general liability insurance; caregivers are bonded and background-checked. A certificate of insurance is available on request.
Services are private pay. We do not bill Medicare, MassHealth or commercial health insurance.
Many long-term care insurance policies reimburse for non-medical care. We provide itemised invoices and care logs in the format carriers ask for.
VA Aid & Attendance may help qualifying veterans and surviving spouses — see our veterans page.
No deposits, no enrolment fees and no long-term contracts.

Direct contact

Phone (24/7): (508) 233-8062
Email: eric@westmark.care
Office: 4 Riverhurst Rd, Ste 326, Billerica, MA 01821
Rates: published in full at westmark.care/rates

Referral information for care professionals