Terms & Conditions
The terms for using this website, asking us for care, and receiving text messages from Westmark Home Care.
Last updated: September 24, 2026
Provided by: Westmark Home Care LLC, 4 Riverhurst Rd Ste 326, Billerica, MA 01821
Contact: eric@westmark.care · (508) 233-8062
Who we are
Westmark Home Care LLC is a locally owned Massachusetts company providing non-medical home care, non-medical transportation, and caregiver staffing across Greater Boston and MetroWest. These terms apply to westmark.care, to requests you send us through this website, our chat, our phone line, or text message, and to the messages we send you in reply.
We are not a medical provider
Westmark provides companionship, personal care, homemaking, transportation, and caregiver staffing. We do not provide nursing, skilled medical care, medical advice, or medication administration. Nothing on this website is medical advice. If you have a medical question, speak to a clinician. In an emergency, call 911.
Requesting care, quotes and rates
Submitting a form, using the chat, calling, or texting us is a request for a conversation — it is not a contract for care and does not by itself schedule anything. Care begins only after an assessment and a signed service agreement, which sets out the services, schedule, and charges for your situation.
Our rates and service minimums are published at westmark.care/rates. Any figure we give you before an assessment is an estimate based on what you have told us. The signed service agreement governs the actual charges, and it takes precedence over anything on this website if the two ever disagree.
Text messaging terms
If you tick the text message box on one of our forms, you agree to receive text messages from Westmark Home Care at the number you provided, on these terms.
- Program: Westmark Home Care customer care and scheduling messages.
- What we send: confirmation that we received your request, messages about your quote, assessment and scheduling, replies to messages you send us, and a short series of check-ins after your request. If you call our texting number, (978) 528-4159, and we miss the call, we may send one text inviting you to reply.
- Message frequency varies. After a request we typically send a confirmation and up to three check-ins over the following week, plus replies to any messages you send.
- Message and data rates may apply, depending on your mobile plan.
- To stop: reply STOP at any time. We will send one message confirming you have been unsubscribed, and then no further messages. Reply START to begin receiving messages again.
- For help: reply HELP, call (508) 233-8062, or email eric@westmark.care.
- Consent is not a condition of purchase or service. You do not need to agree to text messages to request a quote, an assessment, or care from us.
- Mobile carriers are not liable for delayed or undelivered messages.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Your number is given only to the provider that delivers our messages, solely so that they can be delivered. Consent is given directly to Westmark Home Care, and we do not buy, sell, or exchange leads.
How we handle the rest of your information is set out in our Privacy Policy.
Using this website
The content here is for general information about our services. We keep it as accurate as we can, but we do not guarantee it is complete or current at every moment. The text, images, and logo on this site belong to Westmark Home Care LLC. Please do not copy them for commercial use without asking us first.
Do not use this website or our messaging to send unlawful, abusive, or deliberately false information, and do not attempt to disrupt the site or gain access to parts of it that are not public.
Chat assistant
The chat on this website is an automated assistant that answers common questions from a fixed set of answers. It is not a person, it is not medical advice, and it cannot make commitments on our behalf. For anything specific, call us at (508) 233-8062.
Links to other sites
Where we link to another organization, we do so for convenience. We are not responsible for their content or their privacy practices.
Changes
We may update these terms. The date at the top of this page shows when they last changed, and the version published here is the one that applies.
Governing law
These terms are governed by the laws of the Commonwealth of Massachusetts.
Contact
Westmark Home Care LLC
4 Riverhurst Rd Ste 326, Billerica, MA 01821
eric@westmark.care
(508) 233-8062